. Internet connection went off last Sunday morning and on checking the Hub 3 the lights on the front were green and flashing (power and internet). WiFi via Virgin hub 4 suddenly stopped working a couple of hours ago. Are there any tests that forum staff can run to check whether the router is working correctly. Can you Check first for any “known network faults - Try in 2 places. Customer Support are on 150 or 0345. Nothing has been touched since then as no one has been at home. Joining in. The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. I did a wall reset this time and then it was a flashing green light for around 3 hours, and the router page in my browser was saying things like Partial Service (US Only) etcflashing green arrows on virgin hub 3. Everything was working ok (installed 2018) Router started flashing green. I have tired - 5340428. First thing is to check for any “known network faults in your location - Try in 2 places. I’ve just moved into a new flat and obviously made sure that virgin was compatible with the property (which they said it was) before buying it. Talk to your landlord, sorry for the bad news. My BQM shows that the outside line is fine so it seems the trouble might be at the router. How long does it take for the green flashing light to go solid. Reply. Virgin report no issues in my area and have said I will need an engineer to come out to check but I am only able to book an appt for Tuesday it’s Saturday night now and was cut. - 5155945Go to Settings >Audio & Video > Match frame rate. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. I got the green power light flashing and WiFi light is green. Hi all I have a Hub 3. It was a black screen with the info that the channels were updating etc. am having to use mobile! I have followed the reboot protocols from the instructions in the box. Virgin Media; My Virgin Media; Shop;. the arrows and WiFi indicators are flashing orange but the power inticator is flashing red, green, white and amber very quickly. I have plugged everything into the wall on the 26th and been on calls for the past two days with t. 08-01-2023 22:03 - edited 08-01-2023 22:06. Did a pinhole reset and again, it worked and went to a flashing red light. Step 3. It’s now 8:29pm. Did everything over again and this time the power light remained on for about 5 mins then clicked and turned itself off. Green flashing arrows Hub 3 Go to solution. on 19-05-2023 21:46. Virgin Media. Bottom – WLAN (green/blue). 0. Any ideas? Thanks I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. However, if you have the Ultimate Oomph or Gig1 Fibre Broadband package then these will be. The same goes for their telephone help. None. Hi i, my VM broadband hub3 keeps flashing the green light. I need my network back as quick as possible. Home Phone. Still no connection and flashing green. Check the Hub Power Supply. After many resets the broadband would start again then a few hours/days lose the signal. Re: Flashing green light hub 5. Left it to sort itself out for hours with no luck and eventually went through the power down and reset rigmarole with no success. The internet suddenly cut out without any change in the settings or wires being moved. Can you Check first for any “known network faults - Try in 2 places. Get to know the 360 remote, simply checkout the below which explain what each button on the remote does. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. Hey Stoke2010, thank you reaching back out and confirming this. If the Hub is working okay, just leave it. Two red arrows flashing on a Virgin Media Hub 3 If you’re seeing two red flashing arrows on the front of your Hub 3 that means there’s a problem with the internet connection. Phone. I'm not sure what else i can do to fix this any help would be amazing. Red Light. Any suggestions what this blinking pattern means. and tells you of more local issues down to street cab/ postcode. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. Re: Hub 5 Flashing green. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. I've the network status in my area and it says no problems. Give the hub 5 -10 minutes to reboot, it will start to flash different. Don’t worry, it happens to the best of us. I have checked cables, turned the router on and off and reset it but no change. Options. Obv this means I have no internet or tv. Accordingly, 2 green flashing arrows on a Virgin router indicates that the router is connected to the Internet and is ready to use. 11-02-2023 13:45 - edited 11-02-2023 13:47. on 04-12-2022 12:12. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. Here is a handy guide to the light on your Hub 5. Since then I have checked the physical connection and rebooted the hub multiple times but no change. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. 3) Depending on whether the player starts by rendering odd or even frames, the flashing may (or may not) occur every time you play, start, rewind or. When working normally the power light will be on and the connection light will be off. Green flashing light and no internet at all. Troubleshooting Steps Restart Your Hub: Turn it off, wait 60 seconds, and turn it back on. Can you Check for any “known network faults first - Try in 2 places. App can’t find the Wifi Pod. 0800 953 9500. have been without internet for 24+ hours now and earliest a technician can come is another 4 days. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. If it has. Thanks for the update. . Hi there, My wifi has been dropping and hub4 has been flashing red since last night. So try. It can take 5 to 10 minutes to restart. Options. If it’s off, you don. Options. Arrows are flashing continuously. Security matters. Make sure all cables coming into and out of the Hub are pushed in firmly. 1 ACCEPTED SOLUTION. Once again, the service checker shows no fault, my account says broadband works great, but yet again I'm unable to have internet and stuck with the: "Registration Failure", No Internet Connection & a Flashing Green/Yellow light from my HUB4. The only way it works now is to connect it via Ethernet cable. Its been an hour that my internet stop working. After it, click on the WPS. Got to 3 out of 3 and then box restarted again. The power light will remain on. This means that the Hub is probably switched off, or the wall plug is, or both. Options. The box is a safety isolator. 8. The WPS button is just above the Virgin Media logo. The first thing to do here is to make sure all the cables are properly plugged into the router, and that the cat hasn’t yanked one out. installed the new hub 5 from hub 4 due to package change. 2. 1) The "green flashing screens" is a very old "de-interlacing" bug which has persisted in VLC player for years. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. In response to David_Bn. If it's set to ON then people do see a blackout when the 360 or HDMI reconfigures for the difference in frame rate. It’s likely to be a loose connection in your home. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Keep it on. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. 6c Windows XP. Our hub 3 is online and connected to the wifi however there is no internet. I’ve checked all cables and they seem fine,it’s not. I can see the WiFi on my devices, at full strength as well, but none of my devices can connect. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. . QuickStart, set up and connections. Options. 2) It is common to all hardware, drivers and operating systems, including windows. see this. Check Cables: Make. Hi all I have a Hub 3. 0 provides essential information about the device’s power status. on 16-12-2022 14:49. TV. No issues in the area. It is an electrical surge suppression device & should not be removed. The screen was black. Take care, Nat. Can someone take a look at this asap? Network Log Time Priority Description 03-. Need internet back asap as I work from home and also stream part time for sources of income. Options. Press OK, the light at the top of the remote will flash green, after 10 seconds the remote will revert to infra red mode. You might see some of these little icons popping up every now and then, particularly when you’re perusing your TV guide. on 07-01-2023 13:02. Sorry to hear of the red light issue on your router. Joining in. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). Checked area faults. The Hub will reboot once it has finished downloading. A flashing green light means it’s lost it’s connection to the server. Just alternating Green power button flashing / green arrows flashing then red arrows briefly and back to Green. on 30-11-2022 19:19. On the back of the Hub 3. Phone. 2. Checked area faults. Hi we had a new super hub 5 installed on Friday and Saturday it’s flashing green no internet reboot pin reset does nothing?. Supposedly, no issues in my area although for the past we. Did a normal restart and it was fine, then it went off again. . 2. If the light is red, it means there is an issue with your internet connection. The WiFi light will flash green for 2 minutes during this process. Green Light. I have had a new Hub 5 fitted for just 2 weeks now. . From what I understand it’s trying to do a firmware update but it’s stuck in a loop. Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. If they are not, it is best to contact Virgin Telco customer service for assistance. Engineer booked for Friday but I have no data left and need to WFH. All my cables are. Switched on and off. Hello, WiFi HUB 3. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Teams meetings keep freezing. We would like to show you a description here but the site won’t allow us. Red: There’s an issue with the Hub 3. I need help flashing a virgin mobile phone to metro pcs (lg optimus v virgin mobile to optimus m metropcs. I just rescrewed the cable into the back and. An Ethernet cable – The. Currently, if I export a sequence into an . see this. They said it hadn’t been turned on there end now done test signal all good aparantly. customer support not sure what the problem is. First installation and flashing green light. Iam new here. . Browse Virgin Media Virgin Media Community. It's not constant, but intermittent. Hey folks. Thanks - 5270162. We would like to show you a description here but the site won’t allow us. It has done for over a couple of hours now. Reset the hub with a full reset back to defaults here . I’ve checked all wires and they’re all connected fine. But on install I’ve experienced this green flashing power light with the wifi symbol staying a solid green. He left after stating all good. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Hub 5 Flashing Red Light in Networking and WiFi Wednesday Yet more issues with downstream/upstream. How to pair the 360 remote with. The green light might be flashing because of a faulty link. You could also try the web page status, but this is not recommended. Options. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Ladie in Customer service said they cam come. Don’t worry if you can’t, because we’re here to help you know your Rs from your symbols. . Options. Our internet connection is working though, generally 40mbs - yes it's slow but is quite normal for us. This morning at just before midday it turned off and back on and has had a green flashing light since then. 0 Since yesterday evening I have had no Internet or TV. It will also flash when the Hub is downloading new. Wait at least a full minute for the router to reboot. Now, disable both WPS options and click on save. Make sure the power button on the TV box is switched to ‘1’ or ‘on’. SpeedI went to work this morning and my hub/WiFi was working fine. It’s been reset, restarted numerous times and still doesn’t work! Homeschooling and working from home is just a nightmare!! Sick to death of su. green arrows flashing again today and no internet. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. One blue/red light behind the wireless button on the front panel. 0 Kudos. On Hub 3 a flashing green Wi-fi icon could mean the router is trying to connect over WPS. Thank you for updating the thread RoneyCervinski. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Press the thumbs down button 3 times. Internet Light. on 17-01-2023 11:31. On the hubs 4 and 5 a red light means there’s an issue with the cable connections. WiFi Pod flashing red. This may take up to 2 minutes. In your Stream kit you’ll find everything you need to get the Stream box up and running. Account - Cable. After investigating I did find this logs: 17-10-2022 07:49:30 notice CM-STATUS message sent. The sound is unaffected when it's flashing. It’s been 4 hours but. If it flashes red or stays on for more than two minutes, there’s a problem with your internet connection. . 168. I work from home and like many, rely a lot on a. Virgin Mobile. It's been doing that for around 45 mins now. hub 4 started flashing white, and keeps cycling from solid, to flashing. The most useful and up to date info comes from the 0800 561 0061 number. I even left it off by the wall overnig. Options. The Virgin Media router is blinking green. Sorry to hear that you're having concerns with the flashing light on your hub 5. Internet has been fine all day, just randomly stopped working and green base light started flashing. Hub 5 flashing green light continuously. Area problem yesterday but was notified issues had been resolved this morning. Hi, I had just received my broadband and had been setting it up and now for the last hour the router has been flashing green but the top green logo that is the wifi logo has been a solid green the whole time I don’t know if there is an issue with cables or if I’m being impatient but my wifi says acc. Check Cables: Make sure all cables are securely plugged in. We would like to show you a description here but the site won’t allow us. Could you please help on this? NB: I joined VM 2 weeks ago. In order to have this rectified, we'd need to. Red: There’s an issue with the Hub 3. Joining in. 2. In Router Mode the power light should be white. I've not had internet for 3 days now. I did a normal router reset due to not getting nowhere close to my advertised speeds, for the hub to yet again enter the flashing green light state which is a software update. I tried severa reboots and hard resets with no luck. I can connect but there is no internet connection. What does this mean? I can only see on choice or the other. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. I have had a technician come to try and fix - 5381631. If. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Away from large bodies of water (e. Hi All. Checked all connections. A router’s light configuration is. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Literally every day the internet goes! New hub fitted 12th January and has still been playing up. It is now Saturday and the hub is still flashing green. Solid green: The Hub 3 is connected to the internet. Options. If it has. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. How to fix Stuck / Frozen Virgin Media V6 Box with Green / A…I've a flashing green light on my hub, no broadband or phone. If so try two things. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. No light: There’s no internet connection. Now will not connect at all. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Tudor. There's no official status of an orange light on the Hub 3. I’ve just arrived back home and the WiFi light on the hub is on green, but the main hub light is flashing green. Check for a known local fault on 0800 561 0061 - it is an automated service. . Then, wait for 5-10 minutes for the Hub to start up. and tells you of more local issues down to street cab/ postcode level. Welcome back to our community forums and sorry to hear you had this issue with your hub. The first thing to do here. Also the time on the logs seems to be incorrect (i. Any other suggestions to try, TIAHi. Forum; Apps. on 13-03-2023 11:11. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. We would like to show you a description here but the site won’t allow us. The Stream remote. Follow the steps below: Step 1. Please try the following exactly as typed. . In some cases, the issue may not be with the white connector cable but with the hub power supply cable. HUB 3 Manual and trouble shooting guide here . Account - Mobile. Solid Red & Green = Hub failed to start correctly. Solid green: The Hub 3 is connected to the internet. Web light is stable and single bar light at the bottom of the router is also stable. After that it starts the process over again and reverts back to the green. My TiVo box tried to run an update. Useless WiFi not working this 24 hrs an engineer booked for another 24hrs . It keeps flashing green and then flashing white and my connectivity is still in and out. Hub 3 green flashing light. please send the easiest alternative? I have a samsung 335 and when i try to connect wifi to virgin media it show me that is connected but actualy is no working to open no page. _______. It could be the cable is disconnected in the street cabinet, or the Omnibox outside, so you may need a. Completely out of the blue as I haven’t touched the router etc. The light went normal at first, solid white, then flashing white, and then it turned flashing green. The "compensation "timer" can also be started on this number if appropriate. Working hard to help connect the nation, shop our offers and order online. And its not the first time that happens. Easy to set up, coverage has. Software updates are downloading slowly when the green status blinks slowly. Brand new to virgin today. I got my new hub 5 at 5th and managed to install it at that day. com A flashing green color means the device is downloading a software update. Now the issue is back after 4 days or so. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Try a pinhole reset using the hole on the back of the hub (which. In some things Virgin sucks. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. Browse Virgin Media Virgin Media Community. Green flashing base light for hours, no internet. On the back of the Hub 3. On the router the WiFi light is green and the bar at the bottom of the router is flashing green. Disable HDR+ Mode. This is your VirginMedia router’s way of showing you that a connection is being attempted. Green Light. Hi I have a Hub 4 and for the last 3 days my hug has been flashing green with only very rarely turning white for a minute then going back to green, I have checked outages in my area for there to be a TV issue but nothing on the broadband section. How To Stop The Green Light Flashing On Virgin Media Box. Failing that, it’s time to call Virgin’s support team. Hello, I was wondering if someone on here can help. My box has a solid white light and flashing green arrows. 1. Flashing green: The Hub 3 is starting up. Hi, I have come home to my main V6 box constantly flashing multiple colours. First thing is to check for any “known network faults in your location - Try in 2 places. We have had a Hub 3 for a year with no problems. Have you been able to check our service page here to see if this is due to any known network issues in the area. No Virgin Hub 3 Lights on at all. Cowshat. 0 to connect to compatible WPS devices. Green, Flashing, Off. New Hub5 with incorrect wifi password on set up QuickStart, set up and connections. VM will not dispatch any technicians while an area fault exists. Solution: loose connection somewhere along the way to the street box. Welcome to the Community and thank you for posting. If the TV box feels hot, let it cool down completely, and remove anything that’s placed on top of the. 1. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Some users on the Forums are reporting days to complete for whatever reason. Joining in In response to Carley_S. on 30-09-2020 17:56. internet was back up and running yesterday so cancelled my engineer appointment. 6 days to attempt a repair is too long!virgin media hub 3 base light flashing green. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Try the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Here are some examples of a. I got my new hub 5 at 5th and managed to install it at that day. Do you have any idea about that? - 5381751. Virgin Mobile. Good morning, My virgin WiFi Hub 3. Factory reset your TV with or without your remote. Phone. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. As the live TV is still working more than likely this will be an. It means theres a problem with the return path on your virgin box- basically meaning that your unable to access on demand and hd services. on 08-02-2023 19:25. Options. Virgin Media customer service can be contacted to diagnose and solve the issue. This issue has been a pain for the last 6 months, also since the green flashing has occured and even though everything seems fine after, the BQM monitor can't see me until another reset occurs. All times are GMT +1. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. 1) Try the “check service,”Area status webpage ( 2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Luckily, it is easy to solve this problem. This process can start again if there’s lots of interference. Find your router’s power button and press it to do this. Red light on a Virgin Media Hub 4.